Shipping policy

Shipping & Delivery Policy

We ship throughout the UK and to selected international destinations.

UK Delivery

Available delivery options, estimated delivery times and shipping charges will be displayed at checkout.

Delivery times are estimates and may occasionally be affected by courier delays, weather, busy periods or other circumstances outside our reasonable control.

International Delivery – Duties & Taxes Included

We ship to selected countries worldwide.

Where international shipping is available at checkout, the price you pay is intended to include the applicable shipping costs, import duties, tariffs and taxes associated with delivering your order to the selected destination.

Our aim is simple: the price shown and paid at checkout is the total price you pay for your order and delivery, with no unexpected import charges when your parcel arrives.

We arrange international shipping on this basis with our delivery partners wherever the service is available.

Customs, Duties & Tariffs

International customs rules, tax rates and tariffs can change, sometimes with little notice.

We make every reasonable effort to calculate international shipping, duties and taxes correctly at the time you place your order. However, occasionally a shipping rate, duty, tax or tariff may be calculated incorrectly due to a technical error, incorrect information supplied by a third-party service, or a change in applicable rates.

If we identify a significant pricing or customs calculation error before dispatch, we may contact you before shipping your order. Where we cannot fulfil the order at the price paid, you will be given the option to accept any revised cost or cancel the affected order for a full refund.

We will never intentionally under-declare the value of an order or incorrectly describe goods for customs purposes.

International Delivery Times

International delivery dates are estimates rather than guaranteed delivery dates unless we specifically state otherwise.

Customs clearance, security checks, local authorities and overseas delivery networks can occasionally cause delays that are outside our control.

We will always do our best to get your order to you as quickly as possible.

Handmade & Made-to-Order Products

Many of our products are handmade in Christchurch, so production and dispatch times may vary.

Estimated production or dispatch times will be shown on the relevant product page where possible.

As handmade products are individually produced, small variations in wood grain, colour, resin, texture, shape and finish can occur. These natural variations and minor cosmetic imperfections are part of the character of handmade products and do not necessarily mean that the product is faulty.

Large & Oversized Products

Surfboards, balance boards and other large or unusually shaped products may require specialist shipping.

Some oversized products may not be available for delivery to every international destination.

If our website cannot calculate shipping for your destination, please contact us and we may be able to provide a shipping quotation.

Incorrect Delivery Information

Please make sure your delivery address, postcode/ZIP code, email address and telephone number are correct when placing your order.

If an order cannot be delivered because incorrect or incomplete information has been supplied, additional delivery charges may apply if the order needs to be resent.

Damaged or Missing Deliveries

Please inspect your order when it arrives.

If your order arrives damaged, incorrect, or something is missing, please contact us as soon as possible. Photographs of the product and packaging may be required so that we can investigate the issue with the courier.

Please keep all packaging until the issue has been resolved.

Delivery Estimates

All dispatch and delivery times stated on our website are estimates unless expressly agreed otherwise.

Nothing in this Shipping Policy affects your statutory consumer rights.